Privacy Policy

Last Updated: December 19, 2025

1. Information We Collect

When you subscribe to MNQ Primo, we collect:

• Account Information: Email address, billing information (processed securely by Stripe)
• Webhook URLs: Your TradersPost or custom webhook endpoints (for automated signal delivery)
• Usage Data: Signal delivery logs, system health metrics

2. How We Use Your Information

We use your information to:

• Deliver trading signals to your specified webhook URLs
• Process subscription payments via Stripe
• Send important service updates (system maintenance, signal delivery issues)
• Provide customer support

3. Data Security

We implement industry-standard security measures:

• Payment Security: All payments processed via Stripe. We never store credit card information.
• Encrypted Communication: HTTPS for all web traffic, secure webhooks
• Access Controls: Limited employee access to customer data
• Data Retention: We retain customer data only as long as you maintain an active subscription

4. Data Sharing

We do not sell or share your personal information with third parties, except:

• Stripe: For payment processing (see Stripe's privacy policy)
• Email Service: For transactional emails (onboarding, password resets)
• Legal Compliance: When required by law or to protect our rights

5. Your Webhook Data

Your webhook URLs are stored securely and used exclusively to deliver trading signals. We do not:

• Share your webhook URLs with third parties
• Send unsolicited messages to your webhooks
• Access your broker account or execute trades on your behalf

6. Cookies and Tracking

We use minimal cookies for:

• Session management (login persistence)
• Anonymous analytics (page views, referral sources)

We do not use advertising cookies or sell your browsing data.

7. Your Rights

You have the right to:

• Access your personal data (email support@mnqprimo.com)
• Request data deletion (upon subscription cancellation)
• Opt-out of non-essential emails (all emails include unsubscribe links)
• Update your webhook URLs at any time via the customer portal

8. Children's Privacy

MNQ Primo is not intended for users under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email to active subscribers.

10. Contact Us

For privacy-related questions, contact us at:

Email: support@mnqprimo.com